Many businesses struggle with cumbersome systems and too many emails. BC's simple CRM is built in and integrated with all of our web form, eCommerce, membership and content management features, enabling your clients to provide better service for their customers - all without coding or configuration from you.
From basic "Contact Us" forms to surveys, donations, registrations - Web Forms are a commonly used aspect of almost every online business. BC's drag and drop web form builder is easy to use, powerful, and fully customizable.
Web forms can be configured to create cases in the CRM to help manage inquiries, and to create "Sales Opportunities" to help you manage your sales pipeline.
BC gives your clients a central view of your customer activities. From Online Store orders to blog comments, forum posts to contact forms, member activity to email marketing, it's all tracked and listed to give a complete view of their customer behavior.
BC provides a centralized place for your clients to manage all their customer related activity. Managing customer contact details, past web form submissions, eCommerce orders, secure zone subscriptions, email subscriptions and more is all done from the BC application - simplifying workflows and saving time.
Every customer action - from web forms to online orders, forum posts to blog comments - is automatically captured in your client's CRM against a central customer record, keyed off their email address. This helps clients keep a central record of all their businesses customers, and makes sure that none of those leads are lost in the bottom of their inbox.
Automate business processes and help your clients get back to their customers faster! Build multi-step workflows to notify your clients of new web form submissions or orders, then verify steps as they are completed, or remind and escalate to management if need be.
Use our flexible report generator to create customer reports based on various criteria, such as cases submitted and the options they've selected on a particular web form, or amount they've spent in your online store. For example, our Customer Report Builder could easily extract all customers who spent over $100 in the Online Store.