Tour
Full Features
Content Management
Amplify Your Voice with Blogs
- Full blogging platform
- Customers can leave comments on any blog post
- Approve all incoming trackbacks
- Trackbacks to any other blog
- Permalinks
- Set release dates for blog entries
- Tagging and Tag cloud module
- Blog calendar module
- Recent blog post module
- Blog post by month module
- Report on blog post readership
- Integrated RSS channel for each blog
- Make your blog secure
- Limitless customizability of blogs
- Ability to import WordPress or TypePad blog
Build Your Community With Forums
- Create any number of forums
- Set moderation level on new customer posts
- Customers can subscribe to any thread and be notified when new posts are added
- Make any forum secure
- Set release and expiry date on your forms
- Reporting on forum usage
- Easy to use administrative interface for managing threads and posts
- Limitless customizability of forums
Easy navigation with Dynamic Menus
- Let your clients add/edit/delete menu items without touching the HTML or CSS code
- Apply your own CSS/HTML styling to menus and insert them on any page
Integrated CRM
- Grow your customer database every time your customers enquire or interact with your website
- Keep a history of all past customer enquiries
- Allow customers to view their past enquiries via secure "member only" areas
- Allow customers to keep their details updated via secure "member only" areas
- View on a per customer basis details on every action they've taken on your site
- Customize and extend the Customer Database to suit your business (All-in-One solution only)
Manage Meta Data
- Built-in meta data framework
- Create your own meta data tags and easily add them to any web page
Manage Your Website & Web Pages
- Use a Microsoft Word like WYSIWYG editor to edit web pages
- Use Module Manager to add business functionality without any programming
- Make web pages secure
- Archiving & Rollback for every web page and template
- Automatically creates a working copy of web page until you publish
- Apply content approval rules to any web page or template
- Use templates to create a consistent look and feel
- Use FTP to upload and download web pages
- Work directly inside Dreamweaver using our plugin Triangle
Secure "Member Only" Areas
- Make any type of content secure (web pages, announcements, Blogs, FAQs, Forums etc)
- Manage your customers' access to any secure area
- Set expiry date for customer access to any secure area
- Easily email login details to every customer in a secure area
- Report on customer logins to each secure area
Sitewalk - fool proof editing for your clients
- Edit pages the way you see them
- See your changes occur in real-time
- Allow clients to make edits on the fly, without touching your design
Syndicate Content With RSS Feeds
- Create an unlimited number of RSS channels
- Syndicate and share any type of content e.g. blogs, web pages, news and announcements, FAQs etc
- Set update frequency of your RSS channels
- Reports on RSS usage and items selected from within a feed
Website Reporting
- Comprehensive reporting without having to add a single line of code to your web pages
- Geo-location reporting. See a map of the world.
- Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
- Detailed reporting on every type of content
- Search engine reporting, e.g. search phrases, when your site has been indexed and more
- Sophisticated customer reporting framework.
- Filter on any system or custom field
- Save any report and run later
- Export any report to Microsoft Excel for further analysis
Powerful Modules
Ad Rotators
- Create any number of ad rotators
- Rotate images, HTML snippets or Flash objects
- Report on number of impressions, click thrus for any period
Announcements
- Keep visitors in the loop with our easy to update announcements module
- Syndicate updates with RSS Feed integration
Comments
- Customers can comment on blog posts, products, catalogs, and Web App items!
- Dynamically render customer comments or reviews on any page
- Easily manage and delete customer comments
Drag & Drop Web Form Builder
- Build customer enquiry web forms without any programming
- Add any number of custom fields to your web form to suit your business
- Automatically captures and populates every enquiry in your customer database
- Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
- Report on web form submissions including custom fields and easily export to Microsoft Excel
- Allow customers to upload files within web forms
- Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
- Allow refer-a-friend functionality within web forms
- Add Image Verification to web forms to stop spam submissions by bots
- Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
- Automatically subscribe customer to a Secure Zone upon submission of a web form
- Easily add web form to any web page hosted at GB or elsewhere
- Customize the landing page customers see after submitting an enquiry
- Customize auto responder email sent to customers after they make an enquiry
Integrated Site Search
- Powerful, built-in site search
- Search your entire site or limit indexing to specific pages
- Add a site search bar to your site in seconds
Manage Bookings
- Allow customers to book into events
- Automatically manage capacity
- Use inbuilt follow-ups framework to remind attendees of upcoming events
- Collect payments with bookings
- Customize the landing page customers see after booking
- Customize auto responder email sent to customers after they make a booking
- Sophisticated customer report generator to allow to generate and save booking-related reports
Media Downloads
- Upload and track media downloads
- Make any download item secure using a "Members Only" area
- Capture detailed reporting data
Photo Galleries
- Create any number of photo galleries
- Easily add a photo gallery to any web page
- Add a description to any photo
- Customize layout and appearance of photo galleries
Web Apps
- A framework to create any type of content, e.g. job listings, real-estate listing, a car catalogue etc using a point-n-click approach
- Create any number of web apps (web applications)
- Use various modules to easily publish web apps on your website, e.g. all web apps, latest web apps, random web app, web apps within a classification and so forth
- Allow customers to search within any web app on your site. The system will generate a search form that matches the schema of your web app.
- Allow customers to submit, edit and delete web app items via your website. Optionally you can be notified when they do.
- Make any web app item secure
- Easily share and syndicate any web app items using RSS
- Allow customers to submit comments on any web app item
- Report on web apps and drill down to see item usage
- For faster management use Import feature to manage your entire web app catalogue of items from a single Excel file
eCommerce
Affiliate Programs
- Setup any number of Affiliate Programs
- Report across an Affiliate Program or measure an individual affiliate's performance
- Reward your affiliates based on the actions the customers they refer make, e.g. purchases made (and amounts), enquiries made etc.
- Easily email Affiliate Program details to subscribers of an Affiliate Program
Catalogs & Products
- Setup an unlimited number of Catalogues & Products
- Set Release and Expiry on any Catalogue or Product
- Sell e-Products. Limit how many times and where they can be downloaded from
- Set product weight / volume for any product to control the shipping options that are displayed
- In addition to the 2 default images for every product, choose up to 10 preview images for any product. The system will automatically generate thumbnails
- Use Buy and/or Get-a-Quote option for checkout. Buy option will force customer to pay for goods. Quote option
- Make any catalogue secure (All-in-One solution only)
- Selectively hide prices. For any catalogue hide product prices on the public site and display for existing customers
- Configure the order in which catalogues or products are ordered (put popular products first)
- Use sophisticated product search module to allow customers to search by keywords, within a catalogue, within a price range and choose how they want the products listed
- Put any product On Sale. This crosses out the products retail price. E.g. was $199 now only $99.
- Collect customer comments on any product (All-in-One solution only)
- System utilizes Ajax technology for better customer experience
Customize Your Online Shop
- Limitless customizability of the online shop and the checkout process
- Limitless customizability of invoice / quotes emailed to customers
Discount Codes
- Create any number of discount codes
- Set your own discount rates
- Set release and expiry of discount codes
Easily Manage Your Online Shop
- For faster management use Import feature to manage your entire online shop including products, pricing, catalogues, grouping, inventory control and more from a single Excel file
- Export your entire product catalogue in one click. Make changes and re-import
- Or use web-based interface to manage your online shop
eCommerce Reporting
- Sophisticated e-commerce reporting framework
- Sophisticated customer reporting framework
- Track sales and payments
- Track abandon rates and where customers abandon in online shop
- Report on top Catalogues and Products. By amount or quantity sold
- Report on Shipping Options and popularity
- Report on Discount Codes and redemption
- Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
- Geo-location reporting. See a map of the world
- Track usage for any catalogue or on an aggregate basis
- Track usage for any product or on an aggregate basis
- Save any report and run later
- Export any report to Microsoft Excel for further analysis
Gift Vouchers
- Create any number of Gift Vouchers with any dollar value
- Gift Vouchers can be redeemed to buy products in your online shop
Integrated Customer Database
- Keep a history of all past customer purchases
- Give loyal customers individualized discounts. You can apply a different discount for every catalogue and every customer
- Allow customers to view their past orders and even redownload any e-Products previously purchases via secure "member only" areas (All-in-One solution only)
- Setup reoccurring orders and payments. Automatically emails invoices to customers
- Customize and extend the Customer Database to suit your business (All-in-One solution only)
Inventory Control & Drop Shipping
- Complete inventory control. Optionally hide products from shop if out of stock
- Allow any out-of-stock product to be pre-ordered
- Set re-order threshold and be notified when product stock level falls below a certain quantity
- Enable drop shipping on any product and automatically notify suppliers to fulfill customer orders
Multi-Currency Support
- Sell global, act local with multi-currency support
- Set prices for products in any currency
- Setup shipping options for various countries
- Setup tax codes for various countries
- Support for many payment gateways throughout the world
Payment Gateways
- Integrated with popular payment gateways throughout the world
- Offer COD / Check options at checkout
- Offer PayPal as a separate payment gateway
- Google Checkout
- Use Process Offline and process payment using existing POS system
- Check out the list of supported payment gateways
QuickBooks Integration
- Easily integrate QuickBooks with your online store
Shipping Providers
- Setup any number of shipping options for different countries
- Set minimum and maximum weight and volume restrictions for any shipping option
- Apply your tax code/rate to any shipping option
- Integrated with USPS, FedEx and Australia Post for real-time shipping charge calculation
- Check out the list of supported shipping providers
Tax Codes
- Create any number of tax codes and rates for any country that you operate
- If in USA automatically apply relevant state tax rate at checkout to products and shipping charges
- Apply tax codes easily to products and shipping charges
Up-sell, Cross-sell and Product Grouping
- Group similar products together, e.g. By size or by color, Small Shirt, Medium Shirt, Large Shirt
- Increase sales using Cross/Upsell by relating products together. E.g. relate cell phone with charger and car kit.
- Display related products separately or as checkboxes so the customer can add them to cart at the same time as buying the main product
- Or use product attributes to create any number of drop downs to collect information from customers when they add products to the cart, e.g. Size, Color, Style, Gender
XML Feeds
- XML feed of all products to use with 3rd party affiliate network such as ClixGalore
Email Marketing
Build Targeted Recipient Lists
- Create unlimited number of lists for better targeting and results
- Use customer report generator to dice and slice your customer database
- Easily add a subscription box to any web page hosted at GB or elsewhere to allow customers to subscribe to your newsletters
- Customize the landing page customers see after subscribing to your list
- Customize auto responder email sent to new subscribers after they subscribe
- Double opt-in mechanism
- Be notified via email every time a customer subscribes to a list
Email Deliverability & Spam Control
- Double Opt-In mechanism
- Unsubscribe link on all newsletters
- From email address verification
Email Marketing
- Send One-Off Emails
- Setup Birthday Loyalty Campaigns, e.g. setup one campaign to automate saying happy birthday to your customers on their birthday
- Setup Anniversary based campaigns, e.g. based on previous holiday purchase, automate reminder in 6-months or 12-months
- Setup Multi-Part email newsletter series. E.g. Customer signs up and receives issue 1 on sign-up, issue 2 a few days later, issue 3 a few days after that and so forth
- HTML or Text Emails (HTML emails contain text version also)
- Send a campaign to any customer group or your entire customer database
- Preview your campaigns by emailing it to yourself or any one else before finalizing
Email Marketing Reporting
- Track Open Rate of HTML emails
- Track Links clicked and most popular links (available for both HTML and Text formatted emails)
- For the first time track customer Actions e.g. customer made a purchase, customer made an enquiry and so forth (All-in-One solution only)
- Track bounce rates
- Track customer unsubscriptions from your campaigns
- Live Feed
- Sophisticated customer reporting framework
- Filter on any system or custom field
- Save any report and run later
- Export any report to Microsoft Excel for further analysis
Integrated Customer Database
- Grow your customer database every time your customers subscribe or interact with your website
- Centrally manage your customer's campaign subscriptions
- A full history of past campaigns sent to each customer including open rates, actions taken and links clicked
- Increase your sales by utilizing up to 5 anniversary dates for each customer, e.g. date of last holiday booked, date of last car service. Use loyalty campaigns to automate communication around these key events on a one- on-one basis
- Customize and extend the Customer Database to suit your business (All-in-One solution only)
Customer Database Management
Drag & Drop Web Form Builder
- Build customer enquiry web forms without any programming
- Add any number of custom fields to your web form to suit your business
- Automatically captures and populates every enquiry in your customer database
- Use built-in business workflow framework to automate follow-up, set reminders and escalation rules. Choose to be notified via email and/or SMS.
- Report on web form submissions including custom fields and easily export to Microsoft Excel
- Allow customers to upload files within web forms
- Allow real-time credit card processing within web forms, e.g. process donations (All-in-One solution only)
- Allow refer-a-friend functionality within web forms
- Add Image Verification to web forms to stop spam submissions by bots
- Allow customers to subscribe to one or more campaign lists within web form (All-in-One solution only)
- Automatically subscribe customer to a Secure Zone upon submission of a web form
- Easily add web form to any web page hosted at GB or elsewhere
- Customize the landing page customers see after submitting an enquiry
- Customize auto responder email sent to customers after they make an enquiry
Integrated Customer Database
- Grow your customer database every time your customers enquire or interact with your website
- Keep a history of all past customer enquiries
- Allow customers to view their past enquiries via secure "member only" areas (All-in-One solution only)
- Allow customers to keep their details updated via secure "member only" areas (All-in-One solution only)
- View on a per customer basis details on every action they've taken on your site
- Customize and extend the Customer Database to suit your business (All-in-One solution only)
Lead Management Reporting
- Sophisticated customer reporting framework.
- Filter on any system or custom field
- Save any report and run later
- Export any report to Microsoft Excel for further analysis
Manage Customers & Cases
- Easily manage customers and their individual cases
- Manually add extra details such as secondary phone numbers or email addresses
- Add notes and tasks to customers and companies
- Create relationships between customers and companies
- View a live feed of individual customer activity
- Manage subscriptions to email newsletters and secure zonees
Reporting & Analytics
Generate Customer & eCommerce Reports
- Generate your own Customer & eCommerce reports
- Filter based on any system field or custom field
- Save any report for future use
- Export report data to Excel, CSV or PDF format for further analysis
Live Feed
- View a live feed of customer activity upon logging in to your Admin Console
- A bird's eye view of your Online Business performance
Reporting Dashboard
- Tightly integrated reporting framework, capturing every customer interaction with your site
- View a summary of website traffic from your reporting dashboard
- Browse detailed metrics and analytics based on path, geographic location, browser type, search engine referrals
Other Features
Accessibility
- Web-based Admin
- FTP
- Import / Export options
- Work directly inside Dreamweaver using our plugin Triangle
- Extensive Web Services framework
Administrative Tools
- Easily add and manage Users and Roles
- Customize granular permission levels for a role
- Create your corporate taxonomy and assign content to various categories for easier publishing
- Customize and extend the Customer Database to suit your business (All-in-One solution only)
Business Workflow Engine
- Create and Build Business Workflows to automate follow-up
- Create single or multi-step workflows
- Be notified via Email or SMS
- Set SLA's (Service Level Agreements)
- Set duration and reminders for every step of the workflow
- Set escalation rules
- Setup 3rd party notifications to notify customers as you internally progress through a workflow
- Apply workflows to customer enquiries, orders, bookings as well as for content approval
Integrated SEO
- Integrates with Google/Yahoo/Live sitemap. A daily feed of all content within website is produced for maximum exposure in the search engines
- Search engine feed also includes every catalogues and products (eCommerce only)
- Search Engine Friendly URLs. Catalogue and product names used in URLs to maximize search engine friendliness (eCommerce only)
Multilingual Administration Interface
Available In:
- English
- German
- Spanish
- French
- Swedish
POP3 Email
- POP3 email. Use with Outlook, Thunderbird or any other popular email program
- Web mail interface
- Unlimited Aliases for each mailbox
- Catch-all address
- Out of Office Auto Responder
- Mail Forwarding